Returns

Your statutory right of withdrawal: As a consumer you have the statutory right of withdrawal. It applies for fourteen days from receipt of the goods; details are in our cancellation policy. You can declare your withdrawal by letter, by email, or conveniently through our online withdrawal function – you will find the "Withdraw from contract" button in the footer of our website. The voluntary 90-day return policy set out below applies in addition and beyond the statutory withdrawal period; it does not limit your statutory rights.

Our voluntary 90-day return policy: You can return unwanted items within 90 days of receipt – even if you have opened and tried them. If a product does not appeal to you or does not give you the result you wanted, simply send it back. Trying a product does not reduce your refund.

How to return: Just send us an email at info@onlysmile.de. We will guide you through every further step.

What "trying" means: Trying means opening one unit of a product and using it as often as necessary to judge whether it suits you and works for you. Because the result of our products only shows over several applications, repeated use across several days is expressly included.

Completeness of sets and bundles: Sets and bundles are sold as a unit – the price and any discount relate to the whole set, not to its individual components. A return under our voluntary 90-day policy therefore requires that you send back all components of the set. We cannot take back individual components of a set under this voluntary policy. This applies regardless of whether a component has already been opened or tried.

Free items and gifts: Free items – for example a Teeth Whitening Gel as a gift – are given only in connection with the associated order; they cannot be ordered separately. If you return the order, the basis for the gift falls away; please therefore send the free item back together with the rest of your order.

If the free item is not returned, we may deduct from your refund the price at which the same article was offered individually in our online shop at the time of your order. If the free item is returned, the same rules apply to it as to purchased items: trying it does not reduce your refund; if it is more than half used up, we may deduct an appropriate amount for the consumed portion.

Largely used-up products: If a returned product is more than half used up, this goes beyond trying it. In that case we may deduct an appropriate amount for the consumed portion from your refund.

Several units of the same product: To try a product, it is enough to open one unit. If you have ordered several units of the same product, please return the further units unopened and in their original seal – we will refund these in full. For further units that have been opened beyond what is necessary to try the product, we may deduct an appropriate amount from your refund, as they can no longer be sold as new.

Refund: For a return within the 90-day period we will refund all payments including the original shipping costs (except for additional costs if you chose a delivery method other than the cheapest standard option). This applies both when exercising your statutory right of withdrawal and when returning under our voluntary 90-day policy. The refund is made without undue delay and no later than 14 days after you have informed us of the return or withdrawal. We may withhold the refund until we have received the goods back or you have provided proof of return shipment (e.g. proof of posting), whichever occurs first. The refund is made using the same payment method you used for the order. Please note: for card payments the credit may take up to 10 business days depending on your bank or card issuer; we unfortunately have no influence over this processing time.

Return shipping costs: Returns within Germany are free of charge for you. For returns of international orders you bear the direct cost of return shipping yourself.

Relationship to your statutory rights: The conditions set out above – including the requirements regarding completeness of sets and regarding free items – apply exclusively to our voluntary 90-day return policy.

Your statutory right of withdrawal remains unaffected. If you wish to exercise it, please tell us expressly – using the model withdrawal form, by email, or through your customer account. In that case the unwinding of the contract is governed exclusively by the statutory provisions, including those on compensation for diminished value; details are in our cancellation policy.

Damaged or defective items

a) Have you received a damaged item?

Please contact us by email at info@onlysmile.de. A photo of the damaged item helps us process your request more quickly. We will then refund the purchase price or send you a new, undamaged item – whichever you prefer.

b) Have you received a defective item?

If you notice a defect or manufacturing fault within 90 days of receiving the goods, please contact us directly by email at info@onlysmile.de – we will then take care of a solution particularly quickly and easily.

Your statutory warranty rights naturally remain unaffected: they apply independently of this 90-day policy for a period of two years from receipt of the goods. Normal, expected wear and tear does not, however, constitute a defect.

If you have any questions, concerns or complaints about a product we sell or about our service, please feel free to contact us by email at info@onlysmile.de. We look forward to hearing from you and always do our best to help.